Portfolio of Work

Nonprofit & Mission-Driven Organizations

I’m an IT and operations professional with more than ten years of experience in technical support, systems administration, and organizational tooling. I work across cause areas. My value to an organization is in how things run: improving systems, developing people, and turning complex problems into clear next steps.

The work below represents three engagements with a single organization where I contributed beyond a standard volunteer role.

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Case Study 1: Makerspace Public Launch Proposal

Strategic planning | Project scoping | Phased implementation
PAST Foundation, Columbus, OH, 2025

Situation
The organization operated a makerspace and fabrication lab used internally, but had not developed a path toward opening it to the public or generating revenue from it. The opportunity existed but had no structured plan behind it.

What I did
I researched the operational, logistical, and financial considerations involved in a public-facing makerspace and developed a full project proposal. The document broke the launch into defined phases with milestones and smaller actionable steps, so that leadership could evaluate feasibility and hand off implementation without starting from scratch. The proposal was designed to be acted on without me in the room.

Result
Delivered a phased launch proposal that gave the organization a concrete roadmap to move from internal-only use to a public-facing, revenue-generating program. The work demonstrated that this kind of strategic project scoping, translating an ambiguous opportunity into a structured plan, is portable to any organization facing similar decisions about programs, services, or new initiatives.

Case Study 2: Inventory System Audit and Rebuild

Data quality | Operational systems | Airtable
PAST Foundation, Columbus, OH, 2025

Situation
The organization used Airtable to manage an equipment inventory that supported staff training, equipment repairs, maintenance scheduling, and purchasing decisions. The system had significant gaps: missing equipment, incomplete fields, and absent images, making it unreliable for the downstream functions it was supposed to support.

What I did
I identified the gaps through my own assessment, without being assigned the task. I audited the existing records, added all missing equipment, completed incomplete fields across the database, and sourced and attached images throughout. I then notified the organization that the system had been updated and was accurate.

Result
The inventory system went from a partial, unreliable record to a complete and dependable one. Staff could use it with confidence for training, scheduling, and purchasing. This project reflects a pattern in how I work: I notice what’s broken, understand why it matters, fix it thoroughly, and hand it off in a state others can depend on.

Case Study 3: IT Career Mentorship of Student Cohort

People development | Mentoring | IT support expertise
PAST Foundation, Columbus, OH, 2025

Situation
A cohort of 11 students in an IT support training program was without a mentor who had direct professional experience in the field. The gap emerged just as the program was about to begin. The organization needed someone who could speak to the work from the inside, not just the curriculum.

What I did
The organization approached me and asked if I would step in. I agreed, and mentored all 11 students through the program, drawing on my 10+ years of experience in IT support and technical operations at institutions including The Ohio State University and Google. I was compensated as a contractor, not something I negotiated for, but a reflection of the value the organization placed on the engagement.

Result
Eleven students had access to a mentor with real-world professional experience in exactly the field they were training for. This engagement reflects something beyond technical skill: the ability to translate complex, experience-based knowledge into something useful for people who are earlier in their careers. That capacity, developing people, not just fixing systems, is central to the kind of work I’m looking to do in the nonprofit sector.
Available for skills-based volunteering, project-based engagements, and capacity-building roles across cause areas. More at jlmc.space.

Case Study 4: Web App and Database Issue Tracker for External Development Vendor

Requirements documentation | Systems analysis | Vendor communication
The Listening Place, London, England, 2022

Situation
The Listening Place is a London-based suicide prevention charity. The organization operated on a bespoke database system built and maintained by an external development company, used to track client reports and scheduling. The system had significant room for improvement, but there was no structured record of the issues; nothing the vendor could act on without extensive back-and-forth to gather context.

What I did
I conducted my own assessment of the system and documented 32 issues in a structured spreadsheet, covering priority, issue type, status, description, reporter, date, and notes on both the user-facing view and the underlying database edits involved. The tracker was designed specifically so that the external vendor could receive it and begin work without needing to ask clarifying questions. I identified the right people to put it in front of and advocated to get it there.

Result
Delivered a complete, actionable issue tracker covering 32 items, structured to the standard of a professional handoff document. The work demonstrates the ability to assess a technical system from an organizational perspective, translate observations into structured requirements, and produce documentation that bridges the gap between internal stakeholders and external developers, a capacity that is valuable in any organization that relies on third-party technical vendors.